Privacy Policy

Privacy Policy for NP Housecalls, PLLC

Introduction

NP Housecalls is committed to protecting the privacy and confidentiality of our patients' personal health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information. This includes our use of texting as a communication method and how we collect and use information about you when you opt-in to receive SMS messages from us.

What We Collect

1. Personal Information: We collect personal information such as your name, address, phone number, date of birth, and insurance details to provide you with healthcare services.

2. Health Information: We collect health-related information, including medical history, treatment plans, and other relevant health data necessary for your care.

3. Communication Information: We may collect information about your communication preferences, including your consent to receive text messages.

4. When you opt-in to receive SMS messages: We collect your phone number; consent to send SMS messages; your email address; your basic contact information and your messaging history with NP Housecalls

How We Collect

We may collect your information directly from you, such as when you complete a form or contact us; automatically, such as when you interact with our website; or from others, such as when we receive information about you from third parties, like insurance or home health companies.

How We Use

1. Treatment: Your health information is used to provide, coordinate, and manage your healthcare and related services.

2. Payment: We use your information to obtain payment for the healthcare services we provide to you.

3. Healthcare Operations: We use your information for administrative, quality assurance, and other operational purposes.

4. Communication: We use your information to contact you via the phone number or email you provided. We will also send you SMS messages if you have opted in to receive SMS/text messaging.

Text Messaging

1. Consent: By providing your mobile number, you consent to receive text messages from NP Housecalls regarding appointment reminders, healthcare updates, and other relevant information. You can opt-out at any time by notifying us.

2. Security: We take reasonable measures to protect the privacy and security of text communications, but please be aware that texting is not a secure form of communication and may be intercepted by unauthorized parties.

3. Use: Text messages are used for non-sensitive communication; we will not send sensitive health information via text.

Disclosure of Information

1. With Your Consent: We will disclose your information to third parties with your consent or as directed by you.

2. Without Your Consent: We may disclose your information without your consent in certain situations, including:

   • To comply with legal requirements or respond to legal processes.

   • To protect the health and safety of you or others in emergency situations.

   • For public health activities and oversight.

   • For payment.

3. We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.

Protection of Information

We take steps to protect your information against unauthorized use or disclosure.

Your Rights

1. Access: You have the right to access your health information and request a copy thereof.

2. Amendments: You can request corrections to your health information if you believe it is inaccurate or incomplete.

3. Restrictions: You may request restrictions on certain uses and disclosures of your information.

4. Confidential Communications: You have the right to request that we communicate with you in a specific way or at a specific location.

Changes to This Policy

We may update this Privacy Policy, without notice, from time to time. Any changes will be effective immediately upon posting. We encourage you to periodically review this page for the latest information about our privacy practices.

Contact information:

If you want to learn more about this Privacy Policy or discuss any matter relating to individual rights and your personal information, you may email us at nphcgeneral@nphousecalls.co

Version: 3/16/2025